Lookup contact by phone despite formatting
When a keyword is sent to an SMS Sequence, PlusThis does not properly recognize that a profile already exists in Keap unless the phone number is formatted without any spaces.
This should be fixed so that PlusThis can evaluate new requests via a keyword in an SMS Sequence, and upon checking the specified field (in my case Phone 2) be able to find a matching Keap profile /even if it's not formatted in an identical manner/.
My example which failed was the phone number already saved to the profile being formatted like (555) 555-5555 whereas PlusThis is looking for +15555555555, so it created a new profile in Keap rather than recognizing a match and syncing this request to that existing profile.
I do not want people to be forced to enter their email address when they already have their phone number for SMS messages saved to their profile, but just simply formatted slightly differently.